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MiDCOM Africa at a Glance | Corporate Ethics & Accountability | Achievements

Corporate Ethics & Accountability

Over the years Midland group has developed a reputable position in the corporate world in East Africa.

AT MiDCOM, of course we are no different. We realize the importance of following a set of corporate ethos and understand the importance of it while dealing with both our external and internal customers.

To make it more practical and accessible for mobile lovers we have gone all-out to open well stocked showrooms of Nokia for individual, corporate and whole sale clients.

We have set very ambitious targets to expand distribution cover and committed to volume growth. Set to grow not only in urban markets, but also directly establishing direct coverage of rural markets. Constant effort to reduce the distribution reach . Upgradation of the older versions to newer ones. Most effectively we are leveraging our distribution. Investing in people and providing them with required competencies. Excellent after sales service through well developed after sales service network through authorized service stations.

We also own a level III NOKIA CARE service centre in Uganda. We believe in trust, innovation and world class technology. We are most reliable as well as economical. We tread new paths, discover new frontiers.
Demonstration set up to demonstrate the functions of the product.

MiDCOM will offer unparalleled value to create customer delight and enhance business productivity. We are committed to produce reliable world class quality products and services delivered on time, at a fair price.

MiDCOM strives to win and maintain customers by developing and providing products and services which offer value in terms of price, quality, safety and environmental impact which are supported by technological, environmental and commercial expertise.

We have dedicated customer service team. We endeavor to foster a participatory work environment where trust and confidence between team members is spontaneous. We always encourage teamwork with open, candid and speedy communication.

MiDCOM believes in healthy competition, we never harm others .We seek success by being sensitive and alive to the interests concerns of others in the society and by working constructively with them to find solutions of mutual benefit. We are committed to the ethical treatment of all our stakeholders.

For our dedicated and distinguished services we have been honored with an award the Rocketing Star for South and East Africa from NOKIA for the year 2006.

OUR VISION

OUR MISSION

OUR VALUES

Timeliness:
We thrive on challenges and success to perform our activities with a high sense of urgency . We believe in getting things done right the first time .

Caring Attitude:
We anticipate, understand and focus on meeting the needs of our teams, customers and partners .We like what we do. Our well being in interlinked to the well being of our customers, because we care

Quality :
We take pride in what we do and deliver high value added solutions .

Integrity:
We are trustworthy, diligent and honest. We accept responsibility for our actions and follow through on promises and commitments.